How Women’s Balance Academy handles personal data.

Women’s Balance Academy is based in Switzerland and welcomes customers from around the world. This page explains what personal data we may collect, why we use it, and how you can contact us about your privacy rights.

Effective date: September 9, 2026Switzerland-basedGlobal access

Contact

Privacy requests and account questions

ceylan@womensbalanceacademy.com

Pregny-ChambesySwitzerland

Overview

A plain-language summary of how privacy works here.

We aim to keep data collection proportionate to what is needed to run the academy, deliver your programs, support your access, and communicate about your purchases and account.

What We Collect

The data we may collect

Account details such as your name, email address, account identifier, login method, and profile information you choose to share.
Purchase and access details such as Apple or web purchase history, memberships, programs, transaction identifiers, program entitlements, and support history. WBA does not receive your full card or Apple payment credentials.
Wellbeing entries you choose to save, including mood, energy, sleep, stress, hydration, self-care completion, reflections, goals, and focus preferences. WBA treats these as health-related data.
Community content you choose to submit, including posts, replies, reports, and selected photos. Photo access is limited to items you explicitly choose.
App activity needed to provide the service, including lesson and media progress, favorites, program progress, reminder preferences, and feature interactions linked to your account.
Device information needed for phone alerts, including the push notification token assigned to this installation, together with security and service logs such as IP address and request timestamps.
Communications you send to us, including contact requests, support emails, and replies related to your programs, purchases, or account.

How We Use It

Why we process personal data

To create and manage your Women’s Balance Academy account.
To deliver memberships, cleanse access, digital program content, reminders, and purchase-related service emails.
To save your wellbeing check-ins, reflections, favorites, and progress across your signed-in devices and personalize the in-app experience for you.
To operate community features, automatically filter prohibited language, hold member photos for safety review, respond to reports, and enforce blocks.
To send optional offers, news, and campaign emails when you have opted in. We use your email address and membership tier to select the relevant academy mailing group; wellbeing entries and community content are not used for these campaigns.
To process payments securely through third-party payment providers.
To improve the academy experience, respond to support questions, maintain platform security, and comply with legal obligations.

Sharing

Who we may share it with

We share data only with service providers that help us operate the academy, such as hosting, authentication, payments, customer support, and email delivery providers.
Examples in our current setup may include Supabase for authentication, account data and storage; Apple and Stripe for purchases; Expo for push notification delivery; Cloudflare for hosting and media delivery; MailerLite for optional campaigns using your email address and membership-tier group; and email delivery or SMTP services for access messages and reminders.
We may also disclose information if required by law, to protect the academy, or to prevent fraud, abuse, or security issues.

International Use

Switzerland-based, globally accessible

Women’s Balance Academy is based in Switzerland and is open to customers worldwide.
Because of that, your information may be processed in Switzerland and in other countries where our carefully selected service providers operate.
When we work internationally, we aim to use providers and safeguards that support Swiss data protection expectations and, where relevant, GDPR-style privacy protections.

Your Rights

Access, correction, deletion, and more

Depending on where you live and the law that applies, you may have rights to request access to your personal data, correction of inaccurate information, deletion, restriction, objection, or data portability.
You can withdraw optional campaign consent in Settings by turning off Optional offers and news or Messages from Ceylan, or use the unsubscribe link in a campaign email. An email unsubscribe remains effective even if you later enable the app preference. Essential account, security, and purchase emails are separate from marketing consent.
You may also ask us about the providers we use, how long we keep data, or how to update or close your account.
To exercise a privacy request, please email us at ceylan@womensbalanceacademy.com.

Retention & Security

How long we keep data and how we protect it

We keep personal data only for as long as reasonably needed to operate your account, deliver purchases, maintain records, resolve disputes, and meet legal, accounting, or security obligations.
You can permanently and immediately delete your WBA account from Settings. Apple subscriptions are managed separately by Apple, and the app links directly to Apple subscription management.
WBA does not use your wellbeing data, community content, purchase history, identifiers, or device token to track you across other companies’ apps or websites, and does not sell this data.
We use administrative, technical, and organizational measures designed to protect your data, but no online system can promise absolute security.
You are responsible for keeping your password confidential and for using a secure device and connection when accessing your account.

Questions

Need help with your data or account?

Email ceylan@womensbalanceacademy.com or visit the contact page. If you are using the academy from outside Switzerland, mandatory privacy rights that apply in your country may still protect you.